FAQs

Frequently Asked Questions (FAQ)

How can I contact BLUORA?

You can contact us anytime by email at bluora@gmail.com .
Our customer support team will be happy to help and we aim to respond within 24 hours on business days .

Do you ship worldwide?

Yes, BLUORA offers worldwide shipping .

Can I change or cancel my order?

We process orders quickly to ensure fast delivery.
If you need to change or cancel your order, please contact us within 12 hours of placing it.
Requests made after this time may not be possible once the order is in processing.

What payment methods do you accept?

We accept a wide range of secure payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

All available options are shown at checkout.

When will my order be processed?

Orders are processed Monday to Friday .
Most orders are processed within 1–3 business days and shipped shortly after processing.
Please note that we do not ship on weekends or public holidays.

How long does shipping take?

Delivery times depend on your location and the shipping option selected at checkout.
Most orders arrive within 7–14 business days , although during high demand periods shipping may take slightly longer.

What if I don't receive my order?

If your order hasn't arrived within the expected timeframe, please contact us at bluora@gmail.com and we'll assist you promptly.

Where do you ship from?

Depending on availability, orders are shipped from our logistics partners in Finland and international fulfillment centers .
This allows us to serve customers globally as efficiently as possible.

Will I have to pay customs fees or taxes?

  • EU customers:
    For orders up to €150, VAT is collected at Checkout under the IOSS scheme. No additional customs fees apply.

  • Orders over €150:
    May be subject to customs duties depending on local regulations.

  • Non-EU customers:
    Import duties or taxes may apply depending on your country. These charges are determined by local customs authorities and are the customer's responsibility.

BLUORA is not responsible for delays caused by customs processing.

Do BLUORA glasses affect color accuracy?

Well. BLUORA lenses are designed to reduce harmful blue light while preserving natural colors .
They do not use heavy yellow or orange tints common in low-quality blue light glasses.

Are BLUORA glasses suitable for all-day use?

Yes. BLUORA glasses are Lightweight and designed for extended daily wear , whether you're working, studying, gaming, or relaxing.

When will I receive my refund?

Refunds are issued to the original payment method .
Once approved, refunds are typically processed within 5–10 business days , depending on your payment provider.
If you don't see the refund immediately, please check with your bank or card issuer.